Privacy Policy
Last updated:
Dream Come True & Wish Come True (“we”) care about your privacy. This page explains what data we handle when you contact us through the buttons on our website or our LINE Official Account @859rtmud, why we handle it, how long we keep it, and how you can ask to see it or have it deleted.
1. What we handle
When you tap “Ask on LINE” or another contact button on our website
We create a record only at the moment you tap a contact button. If you just browse the site without tapping one, this inquiry system does not record you. When you tap a button we record:
- Inquiry number: a number such as “Inquiry code: IQ-XXXXXXXXX” is added to the LINE message you are about to send, so we can follow the same inquiry. You can delete that line before sending.
- Page source: the page where you tapped the button (the path only, without anything after “?”), the page language, and the property you were viewing.
- Ad click ID: if you arrived by clicking a Google ad, the link carries a click ID generated by Google (gclid, gbraid or wbraid). It is first stored in your own browser for up to 90 days and is sent to us, with the time of the click, only when you tap a contact button. It does not contain your name, phone number or email.
When you chat with us on LINE
- Your LINE display name and the identifier LINE gives our Official Account to tell friends apart.
- Message contents and times, including our replies.
- Account events such as adding, blocking or unblocking us.
Inquiry summaries we prepare
We summarise each inquiry, for example the dates, number of guests, property, whether it became a booking, and the reason if it did not. Summaries do not keep your name, phone number or LINE ID.
Website analytics and ad tags
This website uses Google Analytics and Google Ads tags to measure visits and ad performance, and Google may set cookies in your browser. Google handles this data under its own privacy policy; you can manage it in your browser settings or Google’s ad settings.
2. Why we use it
- To answer your inquiry, arrange your stay and look after you before and after check-in.
- To understand how guests find us (for example which ad or page), so we can improve our website and ads.
- To count inquiries and bookings, such as weekly inquiries and common reasons for not booking, so we can improve our service.
We do not sell your data or use it for anything beyond these purposes.
3. Service providers we use
To prepare inquiry summaries and look after our guests, we use service providers outside Taiwan to help store and process conversation contents, and (when enabled) an artificial intelligence service to help prepare summaries. These contents are not used to train their models. Whether a booking was made is decided by our own booking records.
4. Where it is stored and who sees it
- Original conversations and AI readings are stored on a cloud server outside Taiwan that we contract, kept separate from our website and booking system. Only the system itself and the contracted technical staff who maintain it can access them.
- Summaries are synced to our booking management system for our owners and hosts.
- Where data is used: Taiwan, and the locations of the cloud server and AI service providers we contract (including outside Taiwan).
- The AI business assistant we use sees only summaries and statistics. It cannot see original conversations or click IDs.
- Our technical service provider accesses data only as far as needed to keep the system running.
5. How long we keep it
| Data | Retention |
|---|---|
| Original LINE conversations (including chat backup files downloaded from the LINE admin console) | 180 days |
| Ad click IDs | 180 days |
| Inquiry numbers from button taps where no LINE message was sent | 90 days |
| Inquiry summaries | 2 years |
- Data is deleted automatically when its period ends. After deletion, copies in system backups are kept for up to about 30 more days and then removed automatically.
- Where data relates to a booking, a consumer dispute or a legal obligation and must be kept, we keep it for as long as necessary and delete it when the dispute ends or the period expires.
- Your conversation history on the LINE platform is kept by LINE under its own terms and privacy policy and is not covered by this table.
6. Conversations from before this page was published
We download chat backup files from our LINE Official Account admin console and import them into the system described here, including conversations from the 180 days before this page was published. These backup files have limits:
- For messages already older than 180 days when imported, we do not keep the contents. We keep only matching data that cannot be turned back into text, to avoid importing the same messages twice.
- Backup files tell conversations apart only by LINE display name. If you have changed your display name or share it with someone else, we may need your help to identify your conversation when handling a request.
7. Reporting ad results to Google (when enabled)
Once we turn this on, if you came from a Google ad and later book with us, we report that ad’s click ID and ad performance data (for example, whether a booking was made) to Google to measure ad performance. We do not send Google your phone number, email, name or conversation contents. Google handles this data under its own privacy policy.
8. Your rights
Under Taiwan’s Personal Data Protection Act, you may ask us, for the data we hold about you, to:
- let you check or review it;
- give you a copy;
- add to or correct it;
- stop collecting, processing or using it;
- delete it.
If you ask us to delete it, we delete: your original conversations, summaries and AI readings held in our system, your inquiry numbers and click IDs, and the summaries already synced to our booking system. Only statistics that cannot identify you remain in the booking system.
What deletion covers:
- Deletion covers the conversation records and related summaries held in our system. Your conversation history on the LINE platform is kept by LINE under its own terms and privacy policy and is outside the scope of our deletion.
- If, as described in section 5, the data relates to a booking, a consumer dispute or a legal obligation and must be kept, we will tell you why and delete it once that period ends.
- Results already reported to Google under section 7 are handled by Google under its own policies.
How to ask: send us a message on our LINE Official Account @859rtmud. To confirm it is you, we accept requests only from the same LINE account. If you call us, we will ask you to confirm on LINE. We handle requests to check, review or copy your data within 15 days, and other requests, including deletion, within 30 days, and reply to you when done.
You can also choose not to use the contact buttons on our website and call us instead. This does not affect your inquiry or booking.
9. Contact us
- LINE Official Account: @859rtmud (https://line.me/R/ti/p/@859rtmud)
- Phone: +886 955-972946, +886 972-951176
10. Changes to this policy
When this policy changes, we update this page and its “Last updated” date. For significant changes, such as new types of data or new recipients, we also post a notice on our LINE Official Account.